This Privacy Policy explains how the Aman application
(the “App”, package com.jimmyaman.aman) collects, uses, shares, and
protects your personal information. Aman is a community-support platform that connects
members with communities, activities, comfort visits, and legal and psychological support
services. By creating an account or using the App, you agree to the practices described here.
1. Who we are
Aman (“we”, “us”, or “our”) is the operator of the App and the party responsible (data controller) for the personal data processed through it. If you have any questions about this policy or your data, contact us at amanofficaillnl@gmail.com.
2. Information we collect
We collect the following categories of information:
2.1 Information you provide
| Category | Examples |
|---|---|
| Account & identity | Phone number, email address, name, and password credentials used to register and sign in. |
| Profile | Profile photo, city/location preference, language, community memberships, and other profile details you choose to add. |
| User content | Posts, comments, replies, reactions, poll responses, questions and answers, feedback, evaluations, and reports you submit. |
| Messages | Chat conversations and messages you exchange with other members, communities, or support staff. |
| Requests | Requests for activities, comfort visits (“Bakje Troost”), legal support, and psychological appointments, including any details you include in those requests. |
| Photos & media | Images and videos you upload (for example, a profile picture selected from your camera or photo library). |
2.2 Information collected automatically
| Category | Examples |
|---|---|
| Device & push tokens | Push notification (FCM) tokens and device identifiers used to deliver notifications. |
| Diagnostics & crash data | Crash reports, error logs, device model, operating system version, and app version (via Firebase Crashlytics) to keep the App stable. |
| Usage & connectivity | Basic interaction and network-connectivity status used to operate features and improve reliability. |
3. How we use your information
- Create and manage your account and authenticate your sign-in.
- Provide the core features: communities, activities, comfort visits, chats, posts, and support requests.
- Route and deliver your requests for legal or psychological support to the appropriate organization or specialist.
- Send push notifications and in-app notifications relevant to your activity.
- Maintain safety and integrity, including moderation, handling reports, and enforcing our terms.
- Diagnose crashes, fix bugs, and improve the performance and quality of the App.
- Comply with legal obligations and respond to lawful requests.
4. Legal bases for processing (GDPR)
Where the EU/EEA General Data Protection Regulation applies, we rely on the following legal bases:
- Contract — to provide the App and the services you request.
- Consent — for optional features such as push notifications, camera/photo access, and any sensitive-data requests you choose to submit. You may withdraw consent at any time.
- Legitimate interests — to keep the App secure, prevent abuse, and improve our services.
- Legal obligation — where we are required to process data by law.
5. Sensitive information
Some features let you request psychological or legal support. Information you provide in these requests may be considered sensitive (special-category) personal data. We process it only to connect you with the relevant support and only with your explicit consent, which you give by submitting the request. Please share only what is necessary. You can contact us to delete such requests at any time.
7. Third-party services
The App is built on Google Firebase and Google Play services. These providers process data on our behalf to make the App work:
- Firebase Authentication — account sign-in (phone/email).
- Cloud Firestore — storage of profiles, content, messages, and requests.
- Firebase Cloud Storage — storage of uploaded photos and media.
- Firebase Cloud Messaging — push notifications.
- Firebase Crashlytics — crash and diagnostic reporting.
- Firebase App Check & Cloud Functions — security and backend processing.
- Google Play Services — required Android platform services.
Their handling of data is governed by Google’s Privacy Policy and the Firebase Privacy documentation.
8. Data retention
We keep your personal data for as long as your account is active or as needed to provide the App. When you delete your account or ask us to delete your data, we remove or anonymize it within a reasonable period, except where we must retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements. Some diagnostic and backup data may persist for a limited time before being overwritten.
9. Security
We use industry-standard safeguards, including encryption in transit, access controls, and server-side security rules, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your login credentials confidential.
10. Your rights and choices
Depending on where you live, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your account and associated data.
- Object to or restrict certain processing.
- Withdraw consent (for example, disable notifications or camera/photo access in your device settings).
- Request a copy of your data (data portability).
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us at amanofficaillnl@gmail.com. You can also delete your account from within the App where that option is available.
11. Children’s privacy
The App is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
12. International data transfers
Your data may be processed and stored on servers operated by our service providers in countries other than your own. Where required, we rely on appropriate safeguards (such as the European Commission’s Standard Contractual Clauses) to protect your data during such transfers.
13. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you in the App. Your continued use of the App after changes take effect constitutes acceptance of the updated policy.
14. Contact us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:
Aman
Email: amanofficaillnl@gmail.com